Effective Date: April 26, 2026
DAWN Systems LLC (“DAWN Systems,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, forms, chat tools, phone calls, SMS messaging, and business operations.
This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with us.
1. Information We Collect
We may collect the following types of information:
Information You Provide Directly
- Name
- Email address
- Phone number
- Service address
- Billing information
- Messages submitted through forms, chat, or SMS
- Support requests
- Project or service details
Automatically Collected Information
- IP address
- Browser type
- Device type
- Pages visited
- Website usage data
- Cookies and analytics data
- Referring website or campaign source
2. How We Use Your Information
We may use your information to:
- Provide internet, networking, CCTV, consulting, and related services
- Respond to inquiries and customer support requests
- Schedule appointments, consultations, and installations
- Send service updates and account notifications
- Send SMS messages you have consented to receive
- Improve our website and customer experience
- Prevent fraud, abuse, or unauthorized activity
- Comply with legal or regulatory obligations
3. SMS Messaging
If you provide your phone number and consent to receive text messages, we may send:
- Appointment reminders
- Service updates
- Billing notifications
- Support communications
- Promotional offers where permitted by law
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP.
We do not sell or share SMS consent data or phone numbers with third parties for their marketing purposes.
4. Sharing of Information
We may share your information only when reasonably necessary with trusted third parties such as:
- CRM and communications providers
- Payment processors
- Technical support vendors
- Installation contractors
- Legal, regulatory, or law enforcement authorities when required by law
We do not sell your personal information.
5. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
6. Cookies and Analytics
Our website may use cookies and analytics tools to:
- Improve website performance
- Understand visitor behavior
- Measure advertising effectiveness
- Enhance user experience
You may disable cookies through your browser settings.
7. Your Choices
You may request to:
- Update or correct your information
- Opt out of marketing communications
- Request deletion of information where legally permitted
8. Third-Party Services
Our website may integrate with third-party services such as payment processors, chat systems, CRM platforms, analytics tools, or mapping services. Their own privacy policies may also apply.
9. Children’s Privacy
Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
11. Contact Information
DAWN Systems LLC
Email: services@dawnsystems.net
Website: dawnystems.net